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faq

Our most frequently asked questions, if you still need help then please email us.

When will my order ship?

Each item is custom printed on a per order basis. Each order placed enters a production queue which can vary in length depending on different circumstances (holidays, etc.) Currently we are seeing most orders take about 10-12 business days to produce before they are out for shipping. Total fulfillment time (production + shipping combined) is ranging from 14-21 days. Please note that this is an estimate only, orders may arrive a few days sooner or later than our estimated timeframe (due to covid-19).

How do you ship?

We use either USPS or UPS Mail Innovations. If UPS Mail Innovations is used, your package will be delivered via UPS to your local USPS, then delivered to your door by USPS. You will typically receive your order within 3 to 5 business days when it has shipped.

Where do you ship to?

We are a US based business and will ship our goods to virtually anywhere on the globe. Some exceptions may apply, this information is subject to change.

How much is shipping?

It's $5.95 for the first item, $1.50 per additional item. Occasionally we'll run sales where this may be subject to change.

Can I track my order?

Absolutely. You will receive a shipping notification email that includes tracking information when your order has shipped.

Can I change my order?

Changes can be made within the first 24 hours of an order. Please send us a change request at the email below and include your name and order number.

Can I cancel my order?

Cancellations can be made within the first 24 hours of an order. Please send us a cancel request at the email below and include your name and order number.

My order is lost, now what?

Oh no! Please contact us at the email below and include your name and order number. We'll help get things sorted out.

What is your return policy?

Each item is custom printed on demand, therefore we only accept returns for defective items. If you have received a defective item, contact us at the email below within 30 days with your name, order number, and include an image of the defect.

How do you print?

Our shirts are printed via a process called direct-to-garment. The ink is embedded directly into the fibers of the cotton leaving a super soft, comfy end result. We use Kornit machines, which are the gold standard in the industry.

Are your inks safe?

We only use child safe, eco friendly inks printed on super soft, high quality cotton garments. We’re using CPSIA compliant inks, which are required when printing on children's wear 12 and below.

What is that smell?

Occasionally customers swill catch a whiff of a pre-treatment that is necessary for the ink to adhere to the fabric. This treatment is harmless and is in fact the same treatment used on any garment you’d purchase at a store. The only difference is we custom make each item not long before it is shipped to you. Whereas in the store, by the time you’ve purchased it, it has had time to air out on shelves. Removing the faint odor is easy, just wash the garment as normal.

How should I wash these?

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang dry for longest life.

How can I pay you?

We accept Amex, Visa, MasterCard, Discover, and PayPal. Please note, we can only accept one form of payment for each order.

How secure is this site?

Our site is built on the Shopify platform. Shopify is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

 

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